How We Take Charge of Customers Peace of Mind

We are always looking to positively influence our customers peace of mind.

Life Isn’t about waiting for the storm to pass,

it’s about learning to dance in the rain.

-Vivian Greene

 To have peace of mind, you need only to defeat your doubts.

customers peace of mind

Customers peace of mind.

Do you have life fears? Have many doubts? Don’t. This world is full of people very sympathetic and willing to help you with peace of mind. All you need to focus on is defeating your doubts. Do you sometimes wonder how much unseen impact your actions and life is having on others?

There was a time when I thought peace was a destination, in much the same way I imagined I’d eventually arrive at happiness or success.

It seemed like something I needed to chase or find—definitely not something I could experience without dramatically changing my life.

I’ve since learned through experience that peace of mind is always available, and like any desirable state of mind, it requires effort, even if that effort entails consciously choosing to be still.

Here are some aids that help our staff develop a greater peace of mind with our customers:

 Meditate on of inspirational quotes 

Always keep a list handy.

 Photograph or picture beautiful things

Things that make you feel at peace, like a tree with colorful autumn leaves. Have the file of these pictures always running on the computer.

 Take long walks

Focus on the feel of the wind, sunshine or even rain …sights and sounds.

Customers peace of mind … actively enjoy good things now

Be about the present instead of scheming to create a better future.

 Create some alone time

Sit in nature—under a tree, on a mountain—and let yourself simply be quiet.

 Share some fun with someone you love

Forget about everything that feels like a problem and do something that seems like fun. Have fun spontaneously.

 Volunteer your time 

Volunteer your time to help a charity you believe in. Put all your energy into helping others, and you will find peace of mind without looking.

 Show kindness

Show some kindness without expecting anything in return. If they ask what they can do for you, tell them to pay it forward.

 Serve someone else

Just because … just for them. That might mean helping them pursue their passion, or motivating them to reach their fitness goals. Whatever gives your life meaning, give it to someone freely.

commitments

Are You Considering Home Health Care?

What points do you need to consider for the best home health care?

When life changes due to an illness, accident or aging, it can be difficult to maintain one’s independence and personal care as you once did. Help with errands, doctor’s appointments, personal care, medication reminders, meal preparation, laundry, housekeeping and more are just a few of the needs. Home health care can relieve much of the stress you and your loved one may be experiencing.

Care provided by a qualified, professional and loving home care agency is an ideal option for many families and can bring back the joy in family life. Home care is a service designed to provide just the right amount and type of care needed for your specific needs.

There are many agencies available to deliver services in the home; however, not all are the same. That is why we have this blog to help you in your decision.

Please take 10 minutes to review the essential elements that make up a good home care agency.

home health care

Home health care.

We hope you find it helpful.

Free in-home assessment with an experienced professional

It is important that your initial in-home assessment is provided by an experienced professional. This professional ensures your issues, personal needs and desires are discussed thoroughly.

Home health care … caregiver screening

When you hire a professional home care agency, you expect to receive quality care provided by a compassionate, empathetic and caring person. The real question; how do you make sure this will occur?

Wood Private Home Care screens caregivers for experience, skill, and personality. To ensure caregivers are reliable and honest, extensive background checks, are performed on all new hires.

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Caregiver experience

The very best agencies hire only experienced caregivers. To make sure your needs are met, Wood Private Home Care employs caregivers who have experience and are seasoned in attending to the needs of care recipients.

Caregiver code of conduct training

Insist on an agency that incorporates training that focuses on core values such as attitude, character, and respect. We have the training program developed to enhance caregivers’ skills in areas of social and client interaction. We are proud to offer this training to their staff.

Regular staff communication

For peace of mind, you need an agency that has a process to keep you informed. Wood Private Home Care caregivers keep careful notes of each visit in your home to provide a quick snapshot of their activities and are always available for review. They always do a thorough handoff to the next caregiver. Our staff is also trained to alert family members regarding any changes or concerns regarding the client, in addition to responding to customers’ or family members’ concerns.

Full range of services

Everyone’s needs are different. Choose a homecare agency that can provide services for all your personal and unique needs. We provide all levels of service from errands, shopping, light housekeeping to hygiene assistance, medication reminders, and more.

24-Hour seven days a week availability

The time of day you need help can vary from the middle of the night to very early in the morning, so make sure the agency can accommodate you any hour you need them. Wood Private Home Care is available, mornings, nights, weekends, holidays, temporary or long term.

Know the difference between an agency versus registry

There are two types of home care companies; one is a record that finds a person for you to hire. In this situation, you are the employer and responsible for Workman’s Compensation, unemployment and other State and Federal taxes.

To avoid being responsible for charges, and the risk of a strong Workers Compensation claim, only hire an agency (as is Wood Private Home Care) who provides you with caregivers that are associated with the organization and not working independently.

remarkable employees

 

Have You Examined your Life as a Caregiver?

Life experiences teach us quite a deal, don’t they? We are always on the lookout for the great ones, as this one is. It is written by Dr. Nancy Snyderman. You might remember her from NBC nightly news. This article was originally posted in AARP in 2013. Here is her experience of life as a caregiver we will share with you.

Health and safety

Health and safety.

Six years ago my siblings and I decided it was time for our parents to live closer to the family. So at the ages of 80 and 84, my parents moved from Fort Wayne, Indiana, where I grew up, to Princeton, New Jersey, where I live now. I was relieved to know Mom and Dad were getting out of the house, eating good food and taking the right medications. They adopted a rescue dog, made friends, and I swear they got younger in front of my very eyes.

 

But the fairy tale that I had written for my parents could not last forever. A year after moving, my father was struck with a life-threatening case of shingles, and the new life they had invented came to a screeching halt.

 

In my family, we have always had frank discussions about the quality and end of life and the right to own those decisions. So when I realized that my father was gravely ill, I sat at his bedside and told him I didn’t think he would live through the night without an emergency care, but that the decision was his to make. He said with clarity, “I’m not ready to die.” At that moment, I went from daughter to caregiver — one of almost 44 million U.S. adults caring for an older friend or family member.

Life as a caregiver

Life as a caregiver.

In the weeks that followed, I had a front-row seat to the chaos many families experience as they seek to coordinate care for a loved one. It would be easy to assume that, as a doctor, I could navigate the health care system with ease. But I was as overwhelmed as the next person.

 

My medical expertise just fueled my exasperation. During the two weeks of my father’s hospitalization, I bullied nurses and aides when my father was in pain. I fought the hospitalist when she told me she needed to send him home because the hospital count was too high. And I slept on a cot next to his bed so he wouldn’t fall in the middle of the night.

 

When it was time for my father to leave the hospital, I spent hours interviewing aides, renting wheelchairs and commodes, and trying to figure out how to restore the 30 pounds my father had lost.

 

Caregivers tend to patients an average of 20 hours each week, but many would agree that it often feels like more. Like me, about half are also balancing that responsibility with a full-time job.

 

During the tough times I, like so many others, forgot to check in with myself. Within months I had put on 15 pounds, was sleeping five hours a night and was just emotionally raw. I didn’t know then what I know now — that caregiver burnout is real and that the stress of caregiving comes on like a full-frontal assault.

 

It was time to give myself permission to step back into my life. I called on my siblings to come to town and rotate care with me. I stopped overeating and started exercising again. And once my father had recovered, I started a company, CarePlanners, that offers caregivers Web tools and one-on-one consultations across the country.

 

Perhaps the most important lesson I learned in all of this is how little we plan for the inevitable crises — and how much we all need help.

commitments

15 Ways to Take Care of Elderly Parents

Few people fully anticipate the task of taking care of elderly parents — but plenty seem to deny that it’s coming. Sooner or later, avoidance can thrust adult children into the caregiver role with a shotgun start. A parent’s slip in the bathroom or a collision caused by a mistake in the driver’s seat can precipitate a deluge of anguished decisions and rapid changes you’re not ready to handle.

care of elderly parents

Care of elderly parents.

Here’s a game plan.

 

Keeping Them Socially Connected

As the losses associated with aging mount, many seniors become isolated and are at risk of suffering from depression. Some ways to make sure they stay engaged with the world:

Get them involved

No longer managing the demands of child rearing or a career, many seniors have—for the first time—the opportunity to contribute the wisdom amassed over decades. Look for ways to get them to ‘give back.’

Find shared meals

Some seniors have difficulty with meal preparation or simply lose interest in food if they’re feeling depressed. So-called congregate meals, which often take place at senior centers and may include transportation, provide a helping of the social interaction everyone needs. Meals on Wheels can be found in their area on www.mealcall.org.

Keep them mobile

Surrendering the car keys—or losing a spouse who did all the driving—can bring about an emotionally devastating loss of independence.

 

Care of elderly parents … Safeguarding Health and Safety 

Health and safety

Health and safety.

It’s now known that regular exercise can protect older people against disease and make them functionally younger by 10 or 15 years. Indeed, the American College of Sports Medicine and the American Heart Association have recently published exercise guidelines for seniors that call for several workouts a week.

Some additional precautions:

Work with the pharmacy. “Poor medication management is the No. 1 reason for leaving an independent living situation and going into supervised care,” says Elinor Ginzler, coauthor of Caring for Your Parents: The Complete AARP Guide. Most pharmacies can repackage pills that should be taken together in a “calendar card,” an easy-to-use blister pack.

Get help behind the wheel

For parents, the idea of stopping can be daunting and depressing, and it can inspire the most vehement, stubborn refusal. But bodies stiffen, reaction time diminishes, and cognitive abilities may wane. When driving gets dangerously erratic, a serious talk about hanging up the keys becomes necessary.

Draw up the documents

All adults—but especially older ones—are advised to designate a healthcare power of attorney, also known as a health proxy, which is the person to make healthcare decisions on your behalf if you’re unable; create a living will, which (unlike a will that designates assets after death) details such things as the circumstances in which you wouldn’t want a feeding tube to keep you alive; and consider talking to a doctor to decide if you want a do-not-resuscitate order, which instructs healthcare providers in the event the heart or lungs stop. A state-specific healthcare proxy and a living will can be downloaded free from www.caringinfo.org.

 

Preparing the Home

The vast majority of senior citizens want to live out their days in their homes—and without being a burden on their kids. Planning ahead greatly raises your odds of making it happen.

Consider hiring a pro

A knowledgeable, neutral professional can assist from the start, even when your parents are still living at home. Locate an expert through the National Association of Professional Geriatric Care Managers to help navigate everything from finding a companion service for Dad to identifying a mediator to help settle family differences over caregiving choices.

Keep track with technology

Helping your parents remain in their home may be realistic but typically requires at least a few adjustments to keep them comfortable and safe. Savvy families are deploying products like QuietCare, which relies on strategically placed motion sensors, to maintain tabs on their elders.

Remove booby traps

The National Association of Home Builders has certified aging-in-place specialists who can consult and make structural changes. Extras that you or a specialist might install, says Meri-K Appy of the Home Safety Council, include anti-scald devices for showers and faucets (like H2O Stop, a new product) that protect older skin, which is quick to sustain severe burns; alternatively, set water heaters to “low” or at 120 degrees.

Carbon monoxide detectors are recommended since elderly people are sensitive to even small concentrations of the deadly gas. Special smoke detectors with strobe lighting or a vibrate feature can wake them up when conventional devices wouldn’t—new research suggests the latter are set at frequencies that many elderly people can’t hear.

Visit frequently

Keep an eye out for subtle changes: Are the plants watered? Is unopened mail piling up? Do they have bruises suggesting they may have fallen? Enlist your family and your parents’ trusted neighbors to check in.

 

Protecting Finances

Senior citizens are particularly vulnerable to financial distress once they’re living on a fixed income and experiencing some cognitive decline.

Here’s how you can help:

Discuss the money

The World War II generation tends to guard financial information and independence, driving some proud seniors to foolhardy measures.

Durable power of attorney

Another document to complete is a durable power of attorney, which names a person who will control Mom’s finances if

Find extra money 

The National Council on Aging’s  benefitscheckup.org can direct people to assistance programs.

Protect against scams

Seniors are particularly vulnerable to telephone solicitations for phony investments, say, and to getting tricked into sharing their Social Security number. This year, officials reported a spate of deceptive sales of Medicare Advantage plans. It’s a good idea to have parents get their credit report checked;  …  issuing agencies—TransUnion is capable.

well being

Selecting the Best Home Care Provider

Wood Home Care is often asked what you should look for in selecting the best home care provider. That is a very good question. Here are our thoughts.

best home care provider

Looking for the best home care provider?

The first step to finding the right kind of home care agency is determining what level of care is needed. There are two main categories of in-home care services: skilled care, which provides for medical needs, and custodial care.

 

Custodial care may include environmental assistance help with housekeeping, shopping, meal preparation and the like or personal care, such as bathing, dressing, and feeding. Some agencies only provide one type of care; others may include both types. Different types of home care companies may work together to provide an integrated system of services for a care recipient

 

Once you acquire the names of several providers, you will want to learn more about their services and reputations. Following is a checklist of questions to ask providers and other individuals who may know about the provider’s track record. Their insight will help you determine which provider is best for you or your loved one.

 

  • Does this provider supply literature explaining its services, eligibility requirements, fees, and funding sources? Many providers furnish patients with a detailed “Patient Bill of Rights” that outlines the rights and responsibilities of the providers, patients, and caregivers alike.
  • How does this provider select and train its employees? Does it protect its workers with written personnel policies, benefits packages, and malpractice insurance?
  • Does this provider include the patient and his or her family members in developing the plan of care? Are they involved in making care plan changes?
  • Does this provider assign supervisors to oversee the quality of care patients are receiving in their homes? If so, how often do these individuals make visits? Who can the patient and his or her family members call with questions or complaints? How does the agency follow up on and resolve problems?
  • What are the financial procedures of this provider? Does the provider furnish written statements explaining all of the costs and payment plan options associated with home care?
  • What procedures does this provider have in place to handle emergencies? Are its caregivers available 24 hours a day, seven days a week?
  • How does this provider ensure patient confidentiality?

 

In addition, ask the home care provider to supply you with a list of references, such as doctors, discharge planners, patients or their family members, and community leaders who are familiar with the provider’s quality of service.

 

Contact each reference and ask:

  • Do you frequently refer clients to this provider?
  • What sort of feedback have you gotten from patients receiving care from this provider, either on an informal basis or through a formal satisfaction survey?

 

Everyone has different family structures and support. In deciding your own options, take a look at your own family structure, culture, and the expectations you and family members might have. You may have already made alternate plans, preferring to keep family as little involved as possible.

 

Perhaps you and your family want to work out a system where caregiving by family is your primary support for staying in the home. Or it could be that work, health issues or location of your family may not make this feasible. Your family could live far away and prefer that you live with them or move close instead, which would mean giving up a local support system.

 

Lots of considerations, aren’t there?

Best Home Care provider