Frequently asked questions

frequently asked questionsWe get many frequently asked questions from potential clients. Here we answer many of the most frequent ones. Please send us an email with others or save them for your free in-home consultation.

What is home care and how does it differ from home healthcare?

Typically “home care” refers to non-medical care such as companionship/homemaking services and personal care services. On the other hand, “home health care” refers to the provision of skilled nursing care and other care such as speech, physical or occupational therapy.

frequently asked questions

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What services does Wood Private Home Care (WPHC) provide?

WPHC provides home care and companionship services such as meal preparation, laundry, light housekeeping, grocery shopping/errands, incidental transportation, medication reminders, grooming, live-in service and respite care.

We also provide personal care services such as bathing, grooming, and hygiene, mobility assistance, transferring and positioning, toileting and incontinence and feeding/special diet assistance.

How are your home aides selected?

WPHC home aides are carefully screened, selected, and trained before caring for a client.  Each must undergo a rigorous interview and background checks, DMV,  and personal and professional reference checks. We strive to select the very best home experienced caregivers.

Frequently asked questions … are services available 24 hours, 7 days a week?

Yes.  Services are available for as little as a few hours a visit up to 24 hours, 7 days a week, 365 days a year.

Is there a written plan of care for each client? Is it modified and if so, how often?

WPHC develops an individualized and completely confidential home plan of care for each client.  The purpose is to document the type of care services needed and when the client would like to initiate care.  Once the client, and family members, and WPHC agree on the home plan of care, the office staff will use that information to recommend the home aides who will be delivering the service, establish the schedule and agree to the monitoring and communication.

Home plans of care are reviewed with the client and family at least every six months, but may be more frequent based on client needs.  The review is an important process to ensure the client is receiving the appropriate level of care and is pleased with our service.

What if my home aide is sick or on vacation?

If your home aide is unavailable, each aide follows the same process to find their replacement to guarantee uninterrupted service. The aide will contact you in advance of the change.

Our goal is to ensure that services are provided as expected. Your loved one’s safety, well-being, and security are a top priority.